About us

The Organizational Culture of Korle Bu Teaching Hospital

The hospital sets out to meet and exceed patients’ expectations of care and at all times treat them with dignity and respect. It also sets out to provide the best possible work environment for its employees, which will enable them to live a fulfilled social and professional life. To achieve this, an appropriate organizational culture, which gives meaning to what we do beyond just coming to work, is required. Culture defines who we are and why we do what we do. The organizational culture of the hospital is premised on the following:

Our Philosophy

The patient comes first, all the time.

Our Mission

Providing excellent healthcare services, training, research and advocacy

Our Vision

To be the preferred tertiary and quaternary
healthcare organisation of excellence

Our Core Values

Patient-centred care

Respect for one another and the rights of our clients

Excellence and innovation

Healthy and safe environment

Excellent stewardship of all resources

Transparency and accountability

Objectives

In pursuit of its mission and vision, KBTH intends to pursue the following objectives that would form the basis/focus of planned interventions (i.e., strategies, programs, and actions):

• To continuously improve the quality of healthcare and enhance client/patient satisfaction in a cost-effective manner.
• To enhance KBTH’s contribution to the MoH’s effort at cost-effective quality healthcare delivery, training, research, and advocacy.
• To improve the technical and managerial skills, knowledge, competencies, and capabilities of all staff.
• To boost staff morale, commitment, and satisfaction through motivation.
• To enhance the hospital’s ability to attract and retain adequate and competent staff.
• To make efficient use of the unique competencies and capabilities of the Medical and other allied health personnel.
• To ensure positive and mutually beneficial relations with external collaborators, donors, NGOs, other organizations, and individuals.
• To improve relations with the general public and immediate community and capacity for Monitoring and Evaluation.

For our valued Clients/Patients, we will:

• Do the right thing, the right way, at the right time.
• Use the right person, with the right skill and right attitude.
• Provide services that meet the patients’ expectations.
• Provide services using the right things.
• Provide services that are value for money, cost-efficient, and cost-effective.
• Provide services that are supported by evidence.
• Partner with others in the interest of improving patient care outcomes.
• Support the community to better manage their health.
• Continuously study and find ways to improve the care we provide.

To our dedicated and committed employees, we will:

• Provide opportunities for employees to function as human beings rather than as ‘just’ resources to be used.
• Provide opportunities for each employee to develop their full potential.
• Provide opportunities for employees to influence the way they relate to their work and the hospital.
• Create an environment in which it is possible for employees to find exciting and challenging work.
• Treat each employee in such a way that their individual set of needs, important to their work and life, are recognized and met.