The Organisational Culture of Korle Bu Teaching Hospital

The hospital sets out to meet and exceed the patients’ expectation of care and at all times treat them with dignity and respect. It also sets out to provide the best possible work environment for its employees, which will enable them live a fulfilled social and professional life. To achieve this, an appropriate organisational culture, which gives meaning to what we do beyond just coming to work, is required. Culture defines who we are and why we do what we do. The organisational culture of the hospital is premised on the following:

Our Philosophy
The patient Comes First, all the time.

Our Mission
Providing excellent healthcare services, training, research and advocacy.

Our Vision
To be the preferred tertiary and quaternary healthcare organisation of excellence.

Our Core Values

• Customer satisfaction.
• Respect for one another and the rights of our clients.
• Commitment to excellence and innovation.
• Commitment to a healthy environment.
• Excellent stewardship of all resources.
• Transparency and accountability.
  

Objectives
In pursuit of its mission and vision, KBTH intends to pursue the following objectives that would form the basis/focus of planned interventions (i.e strategies, programmes and actions):

– To improve continuously the quality of healthcare and enhance clients/patients satisfaction in a cost effective manner
– To enhance KBTH’s contribution to the MoH’s effort at cost-effective quality healthcare delivery, training, research and advocacy
– To improve the technical and managerial skills, knowledge, competences and capabilities of all staff
– To boost staff morale, commitment and satisfaction through motivation
– To enhance the hospital’s ability to attract and retain adequate and competent staff
– To make efficient use of the unique competencies and capabilities of the Medical and other allied health personnel
– To ensure positive and mutually beneficial relations with external collaborators, donors, NGOs, other organisations and individuals
– To improve relations with the general public and immediate community and capacity for Monitoring and Evaluation

 

For our valued Clients / Patients, we will
– Do the right thing, the right way at the right time
– Use the right person, with the right skill and right attitude
– Provide services that meet the patients’ expectation
– Provide services using the right things
– Provide services that are value for money, cost efficient and cost effective
– We provide services that are supported by evidence
– Partner with others in the interest of improving patient care outcomes
– Support the community to better manage their health
– Continuously study and find ways to improve on the care we provide

To our dedicated and committed employees, we will
– Provide opportunities for employees to function as human beings rather than as ‘just’ resources to be used
– Provide opportunities for each employee, to develop their full potential
– Provide opportunities for employees to influence the way they relate to their work and the hospital
– Create an environment in which it is possible, for employees to find exciting and challenging work
– Treat each employee in such a way that their individual set of needs, important to their work and life, are recognised and met

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